In my everyday life, I am regularly inundated with advertisements from various service organizations. Chimney sweeps, roofers, lawn care companies, and various other enterprises are perpetually trying to sell my…
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Pop quiz: How did you develop your current Field Service Management technology stack? a. We built our solution from the ground-up b. We bought and customized a single solution c.…
After a while, even the most innovative product/service lines may begin to lose some of their luster and appeal, ultimately being perceived by the marketplace more as a commodity-like offering,…
Enterprise software solutions are widespread, but not until recently have integrated, multi-function, end-to-end systems been available for global deployments in the Reverse Logistics industry. Many companies involved in Reverse Logistics…
It might surprise you that one of the most interesting statistics my research at Aberdeen uncovered last year wasn’t about the number of AR headsets in use, or how IoT…
Many of the field service organizations I’m speaking with are making traction with Augmented Reality (AR). They’ve progressed from considering the value of AR to actually incorporating it into their…
The global Field Service Management (FSM) segment has reinvented itself several times over the years, from break/fix, to network services, to software support, to predictive diagnostics, and more. However, the…
Spoiler alert: there’s no secret. Success in digital transformation comes from a lot of hard work. Sadly, many organizations either don’t realize the legwork that goes into digital transformation or think…
As I approach 11 years in this industry, I can’t help but reflect back on not only my personal journey but all of the ways in which the industry has progressed. What strikes me is the realization that we’ve finally arrived in the future of field service! My early days were filled with writing articles on real-time knowledge transfer, the use of field mobility, and integration of GPS data. A few years later it was IoT’s early coverage (then referred to as M2M).
Gosiger’s business transformation included investment in a field service management system that, through efficiency gains, gives the company the capacity to take on an additional $2.6 million in service work…
According to a report released by Field Technologies in November, improving customer experience was reported the #1 strategic initiative for 76 percent of service organizations surveyed. While some of these field service…
According to IDC’s Top 10 2019 Predictions for Digital Transformation, at least 55% of organizations will be digitally determined, transforming markets and re-imagining the future through new business models and…
Few of my conversations with field service leaders over the past year haven’t touched on the immense struggle of recruiting and hiring field technicians. In all service verticals, but particularly…
Field Service Evangelist
Future of Field Service
Master The Present, Lead The Future
I hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective that will help you build upon a solid foundation for your service organization’s journey into the future. With more than a decade serving the service community, I am passionate about providing an opportunity for service leaders to share their trials and triumphs with one another – along with serving up true industry thought leadership. Here you’ll find success stories of field service business transformation, firsthand insight from service leaders on foremost service topics, analyst perspective on industry trends, and more. You can help me better serve you by letting me know what you’d like to see here – email me at sarah@
