In my everyday life, I am regularly inundated with advertisements from various service organizations. Chimney sweeps, roofers, lawn care companies, and various other enterprises are perpetually trying to sell my wife and me on their services. These typically come as a series of mailers, and each time I receive one, I remove it from my mailbox, carefully rip off my address information, and throw it in the recycling bin. I will need all of the…
Pop quiz: How did you develop your current Field Service Management technology stack? a. We built our solution from the ground-up b. We bought and customized a single solution c. We bought a single solution and didn’t change anything d. We have a hodgepodge of systems, utilities, and practices e. We have an Excel spreadsheet f. We have a bunch of paperwork There are some clearly wrong answers to this question, but today, most service…
After a while, even the most innovative product/service lines may begin to lose some of their luster and appeal, ultimately being perceived by the marketplace more as a commodity-like offering, rather than as a unique or differentiated product or service. Classic examples range anywhere from cameras, to computers, to consulting services. What was initially offered to the market as an innovative product or service, without any direct competition,can soon become just another product or service…
Enterprise software solutions are widespread, but not until recently have integrated, multi-function, end-to-end systems been available for global deployments in the Reverse Logistics industry. Many companies involved in Reverse Logistics management including the return of spare parts and/or distressed products have had to deal with a myriad of fragmented, disjointed, and disparate systems to collect, store, and manage key data related to Reverse Lifecycle processes and functions. In short, many firms miss opportunities or incur…
It might surprise you that one of the most interesting statistics my research at Aberdeen uncovered last year wasn’t about the number of AR headsets in use, or how IoT is having a broader impact on predictive service. It was simply the list of top industries researching field service management. The top surging industry — manufacturing — was no surprise, as new service technologies often find their home in manufacturing first. Number two on the…
Many of the field service organizations I’m speaking with are making traction with Augmented Reality (AR). They’ve progressed from considering the value of AR to actually incorporating it into their businesses. Fresenius Kabi is one such company. Fresenius Kabi is a global health care company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. There’s a three-pronged value proposition of AR that appeals to field service organizations: it can assist in the training…
