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Pop quiz: How did you develop your current Field Service Management technology stack? a. We built our solution from the ground-up b. We bought and customized a single solution c. We bought a single solution and didn’t change anything d. We have a hodgepodge of systems, utilities, and practices e. We have an Excel spreadsheet f. We have a bunch of paperwork There are some clearly wrong answers to this question, but today, most service…
After a while, even the most innovative product/service lines may begin to lose some of their luster and appeal, ultimately being perceived by the marketplace more as a commodity-like offering, rather than as a unique or differentiated product or service. Classic examples range anywhere from cameras, to computers, to consulting services. What was initially offered to the market as an innovative product or service, without any direct competition,can soon become just another product or service…
It might surprise you that one of the most interesting statistics my research at Aberdeen uncovered last year wasn’t about the number of AR headsets in use, or how IoT is having a broader impact on predictive service. It was simply the list of top industries researching field service management. The top surging industry — manufacturing — was no surprise, as new service technologies often find their home in manufacturing first. Number two on the…
Many of the field service organizations I’m speaking with are making traction with Augmented Reality (AR). They’ve progressed from considering the value of AR to actually incorporating it into their businesses. Fresenius Kabi is one such company. Fresenius Kabi is a global health care company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. There’s a three-pronged value proposition of AR that appeals to field service organizations: it can assist in the training…
Spoiler alert: there’s no secret. Success in digital transformation comes from a lot of hard work. Sadly, many organizations either don’t realize the legwork that goes into digital transformation or think they can cut corners without feeling the impact. As Jack Rijnenberg, director of global customer service at Markem-Imaje will attest to, the only true path to a successful digital transformation is through the hard work – you can’t cut around it. Markem-Imaje is a Dover…
Gosiger’s business transformation included investment in a field service management system that, through efficiency gains, gives the company the capacity to take on an additional $2.6 million in service work each year. Gosiger, a 90-year-old family-owned and operated machine tool distributor and manufacturing solutions provider headquartered in Dayton, OH, delivers machine tool solutions — including high-performance machines, engineering, service, support, and parts — in 13 states. The company employs 185 service technicians who install and…
Few of my conversations with field service leaders over the past year haven’t touched on the immense struggle of recruiting and hiring field technicians. In all service verticals, but particularly those more mechanical in nature versus technical in nature, the lack of capable and willing labor is keeping people up at night. As such, some organizations are turning to a contingent workforce model to supplement their internal teams. Other companies that are introducing new service…
More off this less hello salamander lied porpoise much over tightly circa horse taped so innocuously outside crud mightily rigorous plot life. New homes in particular are subject rigorous building design and construction standards as much as possible. As you’re tapping, scrolling, and swiping on your phone, you probably don’t give much thought to the fact that your apps are consuming electricity — just that they’re chipping away at your battery life. It’s engaging. It’s hopeful.…
More off this less hello salamander lied porpoise much over tightly circa horse taped so innocuously outside crud mightily rigorous plot life. New homes in particular are subject rigorous building design and construction standards as much as possible. As you’re tapping, scrolling, and swiping on your phone, you probably don’t give much thought to the fact that your apps are consuming electricity — just that they’re chipping away at your battery life. It’s engaging. It’s hopeful.…
More off this less hello salamander lied porpoise much over tightly circa horse taped so innocuously outside crud mightily rigorous plot life. New homes in particular are subject rigorous building design and construction standards as much as possible. As you’re tapping, scrolling, and swiping on your phone, you probably don’t give much thought to the fact that your apps are consuming electricity — just that they’re chipping away at your battery life. It’s engaging. It’s hopeful.…
More off this less hello salamander lied porpoise much over tightly circa horse taped so innocuously outside crud mightily rigorous plot life. New homes in particular are subject rigorous building design and construction standards as much as possible. As you’re tapping, scrolling, and swiping on your phone, you probably don’t give much thought to the fact that your apps are consuming electricity — just that they’re chipping away at your battery life. It’s engaging. It’s hopeful.…
